Privacy Policy

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to make a complaint, contact us at:

Email: info@nailzotica.com

Mailing Address:
Nailzotica
2875 S Orange Ave Ste 500 #6169
Orlando, FL 32806

Information We Collect

When you visit our website, use our app, contact us, or make a purchase, we may collect information needed to provide our services.

• Contact information: name, email address, phone number, and mailing address.
• Order information: billing address, shipping address, products purchased, and order history.
• Payment information: payment details are processed securely by our payment providers.
• Device information: browser type, IP address, time zone, device type, operating system, and usage activity.
• Support information: messages, order details, photos, or other information you send to customer support.

Nailzotica App Information

The Nailzotica mobile app may collect additional information to power app features such as account creation, saved nail designs, rewards, creator profiles, order tracking, and community activity.

• Account information: name, email, login details, and optional profile information.
• Design activity: saved nail designs, app interactions, likes, posts, and rewards activity.
• Device and crash data: device type, operating system, crash logs, and performance information.
• Push notifications: sent only if you opt in, including order updates, rewards, and community alerts.

Mobile App Permissions

The Nailzotica app may request permission to access your camera or photo library so you can upload design images or use certain app features.

These permissions are optional. You can manage or revoke them at any time in your device settings.

How We Use Your Information

We use your information to:

• Process payments, orders, shipping, and fulfillment.
• Send order confirmations, tracking details, and customer support responses.
• Operate and improve our website, app, and customer experience.
• Store saved designs, rewards, account details, and app activity.
• Detect fraud, protect our business, and maintain site security.
• Send marketing messages, offers, or updates when permitted by law or when you opt in.

Sharing Personal Information

We share information with trusted service providers that help us operate Nailzotica, fulfill orders, process payments, host app data, provide analytics, and support our customers.

• Shopify: online store, checkout, payment processing, and order management.
• Firebase / Google: authentication, app storage, analytics, and app performance.
• Unity: app-based rendering and 3D product preview features.
• Shipping and fulfillment partners: order delivery and tracking.
• Analytics and advertising partners: site usage insights and marketing performance.

We may also share information when required by law, to respond to lawful requests, or to protect our rights, users, business, and services.

Marketing & Advertising

We may use information about your website activity, purchases, and interactions to provide marketing communications or ads that may be relevant to you.

You can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us at info@nailzotica.com.

Cookies

Cookies are small files stored on your device that help our website remember actions and preferences, keep your cart working, support checkout, improve performance, and understand how visitors use our site.

We may use functional, performance, analytics, advertising, and checkout-related cookies through platforms such as Shopify and Google Analytics.

You can control or block cookies through your browser settings. Please note that disabling cookies may affect parts of the website, including cart and checkout.

Children’s Privacy

Our website and app are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and delete it if required.

Data Retention

We keep personal information for as long as needed to provide our services, fulfill orders, maintain business records, comply with legal obligations, prevent fraud, and resolve disputes.

You may request deletion of your Nailzotica account and associated data by emailing us or using the in-app Delete Account option when available.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or request a copy of your personal information.

California residents and residents of the European Economic Area may have additional privacy rights under applicable privacy laws.

To exercise your rights, contact us at info@nailzotica.com.

Automated Decision-Making

Nailzotica does not use fully automated decision-making that has a legal or similarly significant effect on customers.

Some payment and fraud-prevention providers, including Shopify, may use limited automated processes to detect suspicious activity and protect transactions.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data collection practices when we receive such signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.

Updates will be posted on this page with a revised “Last updated” date.