Shipping Policy
CUSTOMER SERVICE
For order inquiries, please email us at info@nailzotica.com. Our customer service team will generally respond within 24-48 hours.
SHIPPING
Nailzotica aims to ship out your order as quickly as possible and orders, with the exception of preorders, ship within 1-3 days of order placement, with the exception of pre-orders which have business days their own designated ship date.
Your order may be split into more than one shipment to get it to you as fast as possible.
Shipping notifications are automatically generated once the label has been created. Please allow 1-2 days for the tracking to reflect the pick up and show updates on the carrier’s end.
TRANSIT TIMES
Transit times apply after your item has been picked and packed in our facilities and picked up by the carrier.
The average transit timelines in the US are below:
- Economy: 4-7 business days shipping
- Express: 1-3 business days shipping (does not ship to PO Boxes)
The average international transit timelines are below:
- Economy: 2-3 weeks shipping
- Express: 3-5 business days shipping (does not ship to PO Boxes)
Timelines can be impacted by holidays, or other high-volume sales periods.
Our products are shipped directly from our Florida warehouse or our international supplier warehouses. For shipments traveling internationally, transit times may be impacted by customs clearance, which has been impacted by the pandemic. Customs delays are out of our hands and entirely driven by the carriers - please allow a few days for your package to clear customs if necessary.
Standard and express packages can be tracked via the direct link sent in the shipping notification.
INTERNATIONAL SHIPPING
Please note that some countries may charge customs and duty taxes on your products - this varies by your country’s import and export regulations.
DOMESTIC AND INTERNATIONAL RETURNS
All nail products are final sale and are ineligible for return or exchange, with the exception of damaged items.